Naturally Flawless

Hi Donna! I can't believe she agreed to all of that, that's great! Maybe I'll try that. If she had paid by money order, I won't have to worry about a chargeback but unfortunately she used paypal. =( Thanks for sharing your experience. I appreciate it! Lisa :)
Donna Conner <angel91805@...

Oh, I got another one! I had something I sold on ebay and they wanted a refund and to return it. I agreed BUT I did not refund the shipping, the listing fee w/ ebay and the fee paypal charged me when she used her credit card. Oh, and she wanted me to refund her by money order...which I did, but I deducted the cost of the money order too! She actually agreed to it. And it was another one like Lisa's where she did not read the auction at all. I swear, some people are too stupid to live. ROFL!

Slinking back to corner...

Donna
Rebecca Gear <becky.gear@...

You may want to watch out about not refunding. I have read from other sellers that if someone paid with Paypal (credit card) they can do a charge back saying item was not as described. You would probably win on an appeal because it was just what you described and she admits to not reading the auction, but it can tie up your paypal account and if you don't win it will cost you another 10$ fee at paypal. I would look at the seller board this happens alot (do I refund, don't I).

If you are going to offer a refund. I would offer a partial refund (the purchase amount), no refund on shipping since she did not read the auction and you did ship what was in the auction. Not a perfect solution, just a suggestion.

She is at fault because she did not read the auction, you had it very well described about being samples. But the credit card companies will take the buyers side very frequently.

Rebecca

On 4/27/05, Lisa Moore <lexismommy23@...

Hi Mich! I couldn't even figure out what she was talking about the expiration date, but now I see it. That's the thing.... there isn't any "fine" print in my auction. Everything is stated very clearly and the really important things are in BRIGHT RED! How can anyone miss it, even if they only read a small portion of the auction?

I've already blocked her ebay ID so she can't bid on anymore auctions. A part of me wants to just refund her money to get her to leave me alone (even though that costs me money b/c of the fees, shipping, etc) but then I think she will still probably leave negative feedback so then I'm SOL anyways. That's the only thing I don't want to come of this is the negative feedback. She can turn me in all day long. Does she really honestly think she is the first person to threaten that in all the time I've been on ebay? She's nuts! Oh well, thanks sooooo much for listening and for giving me your 2 cents. ;) I really truly appreciate everyone's support! Thanks, Lisa

OH, we DEFINITELY need the kickboxing!! or just plain boxing classes would help to! =)
Mich < bbabmontret@...

Wow, Lisa.
I'm sorry your day started off so badly. :0(
I took a look at the auction you had posted and I saw
nothing wrong with it.
I had to go over it again to see where she found the
expiration date on the jar... she looked mighty hard
for an "error".
Being totally anal, I counted how many times you
mentioned "sample". You stated it 7 times.. also
mentioning that those weren't the jars she'd receive
AND the jars the samples did come in were the size of
a quarter. As a former BE sales person she should know
that BE doesn't come in that size of a container.
I didn't see the small print she was talking about..
you say the sample size on each and every product.
Seems like spring is starting to bring out the ugly in
a lot of people for some reason. :0(
One thought I had, is if she sold BE for so long
wouldn't she realize that there's not a chance she's
going to get 9!! full size products for $24.00?
I say, if you can afford it, to refund her money and
make a note of her name and email address. That way if
she tries to bid again you can nip it right away.
Anyway, I read your feedback when I placed my first
bid and I felt safe attempting to win the auction.
I think you really won me/my wallet over (LOL) when
you sent the follow up letter with the directions and
a very polite and friendly introduction. I was REALLY
impressed with that. :0)
Hope you're workout helped you.. I know it does
wonders for me when I'm stressing. Maybe we should
both try kickboxing! :0) LOL.
Have a great day =0)
Mich