Hi Donna! I emailed her a few hours ago. Here's my email . . .
Hi Sunny! I don't understand. I placed my order on Thursday February 17th and pay the very second I won. On February 18th I got a shipping confirmation stating that my package would ship the next day via Priority mail. I had also recommended you to quite a few of my close friends and a few of them purchased and paid the same day I did. They got the very same shipping notifications on Friday, February 18th. We were all elated b/c we thought our mascara would arrive to us by Wedesday or even today (Thursday) at the very latest. Now tonight 1 week after our intial purchase we all got an email stating our mascara samples would ship sometime next week. This is very disappointing. I was aware that you shipped only once a week, but that would mean that this Saturday would be the latest I would have expected my item to ship. I am very disappointed b/c I was under the impression that my items had already shipped. Hopefully there is a way you can get our items shipped this
weekend. I believe each of my friends have already emailed you too, but if you need their names please let me know. I would really appreciate it if we could all get our items shipped quicker than next week sometime. I am a powerseller on ebay and when I saw that you had good feedback, I felt confident recommending you. I'm hoping this was just a major oversight and I really hope it can be fixed easily. We are all anxiously awaiting our precious mascara samples. Thanks, Lisa :)
Donna Conner <angel91805@...
Here's the response...did everyone else get theirs???? Email her Lisa!
Sunny <sunnyflower2004@...
Date: Thu, 24 Feb 2005 20:27:01 -0800 (PST)
From: Sunny
Subject: Re: Notification of an Instant Payment Received from angel91805
To: Donna Conner
Hi Donna,
So sorry for the mix-up! :) Yours is going out in my postal run scheduled for tomorrow. For some reason I got your transaction mixed up with my order for next week. I will email you confirmation after I ship.
Thanks a lot hun! :)
Cheers + Happy Thursday!!
:) Sunny
*sunnyflower*
Please do not award negative feedback. I will do everything in my power to resolve any issues in this transaction. I am happy to accommodate for your complete satisfaction and happinesss. Whether that means a return, refund, shipment of a replacement item or a small gift to insure your complete satisfaction. If you no longer want the item, please let me know I can cancel the transaction. I do not award negative feedback for non-paying bidders or late pay. You can rest assured, Ebay is just a hobby for me and only like to see people happy =)
Donna Conner <angel91805@...
Sunny,
I do have a slight problem with this. I used the Buy It Now on 2/18 (Friday). I got a shipment email from you (or through USPS) that it was shipping on 2/19 (Saturday). Now, if you only ship once a week, it should be by 2/25 (Friday or 2/26 Saturday). "Mid next week" is actually a week and a half from when I closed the auction, and would mean shipment would be somewhere around 3/3??? What can we do to drop this in the mail sooner?
Thank you,
Donna
Sunny <sunnyflower2004@...
Hi Donna,
Congratulations!! :) Thank you for your purchase and the rapid pay, I really appreciate it! :) Your Kiss Me Mascara order (2 Black minis) is scheduled to ship out sometime mid next week. I only ship out once a week as stated in my auction. Let me know if you have a problem with that maybe we can make another arrangement.
Thank You + Have a Fabulous Rest of the Week!!
:) Sunny
*sunnyflower*
Please do not award negative feedback. I will do everything in my power to resolve any issues in this transaction. I am happy to accommodate for your complete satisfaction and happinesss. Whether that means a return, refund, shipment of a replacement item or a small gift to insure your complete satisfaction. If you no longer want the item, please let me know I can cancel the transaction. I do not award negative feedback for non-paying bidders or late pay. You can rest assured, Ebay is just a hobby for me and only like to see people happy =)
***Sometimes in life you just have to stand back and punt.***
Lisa =)
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