Naturally Flawless

Hi all, I had sent this to Lisa to see if it was something she would be interested in (and mentioned it could be posted to the group if she was okay with it). She was so here it is (somebody buy these so I won't be so tempted) I can't buy any until after the 10th and it is killing me:

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&category=31791&item=5576799138&rd=1

20$ BIN, 2$ shipping

Here are the specs:

You will receive:

Bare Escentuals/i.d.|bareMinerals

· 1-.Gossamer Allover Face powder (sheer gold)

· 1-.02oz Intuition glimpse (deep eggplant)

· 1-.02oz Trust glimmer (golden lavender)

· 1-.02oz Humor Liner Shadow (black gold)

Brand New/Sealed

LMBO! Thanks hun! Your funny posts always cheer me up!! Thanks, Lisa =)
Bliss & Henry <bliss_n_henry@...

...should just be yanked out of the gene pool! People who are too
ignorant to read the *COMPLETE* description of what they are buying
just need to be beyotch slapped and sent back to remedial reading
class.
Only once in my 235 awesome Ebay experiences have I ever gotten the
shaft from a seller. She's still selling on Ebay even after several
of us complained about her. If something has arrived broken or I've
been sent the wrong item, I contact the seller *FIRST*. Sellers
appreciate the fact that you contact them first and give them the
opportunity to correct an error.
Once I develop a relationship with a seller, I am a repeat buyer. I
buy a lot from awhummer and from a few of the quilting supply ladies
online. They love people who buy form them over and over again.
It's a total win-win situation!
Lisa, you give fantastic customer service. Anyone who would accuse
you of deceptive practices needs to detox whatever they're on out of
their system and have a heaping helping of reality.
*hugs*
Bliss
who will now step down off her soap box and get back to packing for
Tribal Fire

Lisa

www.naturallyflawless.com

Hi JoDee! Welcome to our group!! Thank you so much for your help! I think at this point she is probably going to leave me a negative at all costs too. I try to avoid those like the plague. ;) It sucks when you get bad feedback that is completely unfair. Especially the one you received from someone who broke their item, then you refunded their money. =( People can be so mean sometimes. Thanks again! Lisa =)
JoDee Beckett <jodeeb@...

Personally at this point she is probably going to leave you a negative no matter what. If she is going to send or as she stated has sent them back to you I would decide if you are going to refund her money. If not then I would send her an e-mail regarding the policy you have and just sit tight. I have sold on ebay for years. I had three people who were like her and in fact left me negatives over stupid items. The first negative I received was after I refunded the cost of an item that was dropped after the lady opened the package and I should have never refunded her money. She wanted me to refund the cost of the item if she was to go out and replace which was twice was she paid for it.

JoDee

A Bare Minerals newbie and ebay lover

...should just be yanked out of the gene pool! People who are too
ignorant to read the *COMPLETE* description of what they are buying
just need to be beyotch slapped and sent back to remedial reading
class.
Only once in my 235 awesome Ebay experiences have I ever gotten the
shaft from a seller. She's still selling on Ebay even after several
of us complained about her. If something has arrived broken or I've
been sent the wrong item, I contact the seller *FIRST*. Sellers
appreciate the fact that you contact them first and give them the
opportunity to correct an error.
Once I develop a relationship with a seller, I am a repeat buyer. I
buy a lot from awhummer and from a few of the quilting supply ladies
online. They love people who buy form them over and over again.
It's a total win-win situation!
Lisa, you give fantastic customer service. Anyone who would accuse
you of deceptive practices needs to detox whatever they're on out of
their system and have a heaping helping of reality.
*hugs*
Bliss
who will now step down off her soap box and get back to packing for
Tribal Fire

Hi Bliss! I know that if you look at my feedback it seems really silly to get so upset. But I really am the type of person that wants every single person I sell to to be pleased. Ya know? It's silly, but I just can't convince myself that you just can not please everyone. I go through this every few months or so where I run into two or three really mean people in one week and it just throws me out of my game, KWIM. Thanks so much Bliss! I really appreciate the positive encouragement!!! Lisa :)
Bliss & Henry <bliss_n_henry@...

You know, Lisa, you have over 4000 awesome feedback comments. I would
not worry about one idiot or two who don't know 1) how Ebay works, 2)
the size of a 1/4 tsp and 3) the ones who aren't smart enough to use
email to let you know what colours they want. Take it with a grain of
salt and think about all of the customers who absolutely *LOVE* your
customer service and the amount of work that you put into what it is
that you do for us.
*hugs*
Bliss

Lisa

www.naturallyflawless.com

You know, Lisa, you have over 4000 awesome feedback comments. I would
not worry about one idiot or two who don't know 1) how Ebay works, 2)
the size of a 1/4 tsp and 3) the ones who aren't smart enough to use
email to let you know what colours they want. Take it with a grain of
salt and think about all of the customers who absolutely *LOVE* your
customer service and the amount of work that you put into what it is
that you do for us.
*hugs*
Bliss

I am totally hooked on MV2. Everytime I wear it, I have people stop
me and ask me what I'm wearing. It's what started me on my "vanilla"
kick.
*hugs*
Bliss

Hi Donna! I can't believe she agreed to all of that, that's great! Maybe I'll try that. If she had paid by money order, I won't have to worry about a chargeback but unfortunately she used paypal. =( Thanks for sharing your experience. I appreciate it! Lisa :)
Donna Conner <angel91805@...

Oh, I got another one! I had something I sold on ebay and they wanted a refund and to return it. I agreed BUT I did not refund the shipping, the listing fee w/ ebay and the fee paypal charged me when she used her credit card. Oh, and she wanted me to refund her by money order...which I did, but I deducted the cost of the money order too! She actually agreed to it. And it was another one like Lisa's where she did not read the auction at all. I swear, some people are too stupid to live. ROFL!

Slinking back to corner...

Donna
Rebecca Gear <becky.gear@...

You may want to watch out about not refunding. I have read from other sellers that if someone paid with Paypal (credit card) they can do a charge back saying item was not as described. You would probably win on an appeal because it was just what you described and she admits to not reading the auction, but it can tie up your paypal account and if you don't win it will cost you another 10$ fee at paypal. I would look at the seller board this happens alot (do I refund, don't I).

If you are going to offer a refund. I would offer a partial refund (the purchase amount), no refund on shipping since she did not read the auction and you did ship what was in the auction. Not a perfect solution, just a suggestion.

She is at fault because she did not read the auction, you had it very well described about being samples. But the credit card companies will take the buyers side very frequently.

Rebecca

On 4/27/05, Lisa Moore <lexismommy23@...

Hi Mich! I couldn't even figure out what she was talking about the expiration date, but now I see it. That's the thing.... there isn't any "fine" print in my auction. Everything is stated very clearly and the really important things are in BRIGHT RED! How can anyone miss it, even if they only read a small portion of the auction?

I've already blocked her ebay ID so she can't bid on anymore auctions. A part of me wants to just refund her money to get her to leave me alone (even though that costs me money b/c of the fees, shipping, etc) but then I think she will still probably leave negative feedback so then I'm SOL anyways. That's the only thing I don't want to come of this is the negative feedback. She can turn me in all day long. Does she really honestly think she is the first person to threaten that in all the time I've been on ebay? She's nuts! Oh well, thanks sooooo much for listening and for giving me your 2 cents. ;) I really truly appreciate everyone's support! Thanks, Lisa

OH, we DEFINITELY need the kickboxing!! or just plain boxing classes would help to! =)
Mich < bbabmontret@...

Wow, Lisa.
I'm sorry your day started off so badly. :0(
I took a look at the auction you had posted and I saw
nothing wrong with it.
I had to go over it again to see where she found the
expiration date on the jar... she looked mighty hard
for an "error".
Being totally anal, I counted how many times you
mentioned "sample". You stated it 7 times.. also
mentioning that those weren't the jars she'd receive
AND the jars the samples did come in were the size of
a quarter. As a former BE sales person she should know
that BE doesn't come in that size of a container.
I didn't see the small print she was talking about..
you say the sample size on each and every product.
Seems like spring is starting to bring out the ugly in
a lot of people for some reason. :0(
One thought I had, is if she sold BE for so long
wouldn't she realize that there's not a chance she's
going to get 9!! full size products for $24.00?
I say, if you can afford it, to refund her money and
make a note of her name and email address. That way if
she tries to bid again you can nip it right away.
Anyway, I read your feedback when I placed my first
bid and I felt safe attempting to win the auction.
I think you really won me/my wallet over (LOL) when
you sent the follow up letter with the directions and
a very polite and friendly introduction. I was REALLY
impressed with that. :0)
Hope you're workout helped you.. I know it does
wonders for me when I'm stressing. Maybe we should
both try kickboxing! :0) LOL.
Have a great day =0)
Mich

It may not be fair (ebay's feedback system can be really unfair), but your best bet is to offer a partial refund upon receipt of the package. Explain in the email, that you will refund the purchase price but that you will not be refunding the shipping since the auction delivered exactly what was promised in the description.

Here is a link to the seller central forum at ebay (great place to read, if you do ask a question expect to get at least one nasty reply from a member)

http://forums.ebay.com/db2/forum.jspa?forumID=143

You may be able to get your fees back from ebay, I looked this up in the help and you fit the buyer returning item, you provided refund:

http://pages.ebay.com/help/account/credits.html

This is a more specific instructions on getting your fees back after refunding (from the board I searched on fee refunding):
http://forums.ebay.com/db2/thread.jspa?threadID=410456578

Hope this helps (I am a small time seller, lots of buying but I read and research alot so I learn the pitfalls)
Rebecca

On 4/27/05, Lisa Moore <lexismommy23@...

Thank you Rebecca! I didn't think you could remove them without the other person agreeing but it never hurts to hope, LOL. Thank you again for your help! =) Lisa
Rebecca Gear < becky.gear@...

Look at the sellers board on ebay, they know all the rules and from what I had read you can't get the feedback taken off. There are alot of unfair negs (non-paying bidders are a great example). Ebay does not take those off, so if she does neg you you are propablbly stuck with it (unless she agrees to remove it as well). She is not a high feedback person, so she can take a neg on that and start again on a different identity without too much trouble.

Sorry it really does bite, that a non-auction reading numptie can do that too you (any experienced ebayer knows you read the item description).

Rebecca

On 4/27/05, Lisa Moore <lexismommy23@...

Hi Manda! LMBO, you are right there is no 'fine print'. Everything is bold, big letters and some are even bright red! Can you really fight to get a negative taken off without the person who left it agreeing to do so? Thanks! Lisa =)
purple_dragon03 <purple_dragon03@...

lisa... she cannot put any neg about you.. you can fight it thru ebay and they will reverse it.. it obviously states sample size!! how sad.. she is a dimwit... what does she mean she doesnt read the fine print... it isnt fine print... it is bold!! nope you can win this one... i forget the name but there is a place to dispute it with her thru ebay.. its her mistake not yours.. ebay says before you press submit.. READ THE FINE PRINT!!! good luck and have a great day. manda
Lisa Moore <lexismommy23@...

This is the exact auction she bought. Not the one with her ebay ID on it, but the exact same one. . . .

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=5576656888&rd=1&sspagename=STRK%3AMESE%3AIT&rd=1

Lisa

www.naturallyflawless.com

TOO MANY Ebay SCAMS ARE HAPPEING...HERE'S WHAT YOU NEED TO KNOW!

Love,

~Missi~

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